Effective Date: October 11, 2025

Rooted Wholistics (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book sessions, or use our services, including through Squarespace, Acuity Scheduling, or payment processors such as Stripe or PayPal.

By using our website or services, you consent to the practices outlined in this policy.

1. Information We Collect

Personal Information You Provide:

• Name, email address, mailing address, phone number

• Payment information (processed securely through Stripe or PayPal)

• Information shared in intake, booking, or contact forms

Information Automatically Collected:

• IP address, browser type, device type

• Pages visited, time spent on the site

• Referral sources

This information helps us improve website performance, deliver services, and communicate with you.

2. How We Use Your Information

We may use your information to:

• Process and fulfill bookings, purchases, or services

• Respond to inquiries or support requests

• Communicate about updates, sessions, or promotions (with your consent)

• Improve our website and service offerings

3. Sharing of Information

We do not sell, trade, or rent your personal information.

We may share your information only with trusted third-party service providers who assist us in delivering services or operating the website (e.g., Squarespace, Acuity Scheduling, Stripe, PayPal, or email platforms). These providers are required to maintain the confidentiality and security of your information.

4. Payment Information

All payments are securely processed through integrated third-party payment providers (e.g., Stripe, PayPal). Rooted Wholistics does not store or have access to full payment details.

5. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or tax obligations.

6. Cookies and Analytics

Our website uses cookies to analyze traffic, remember preferences, and enhance user experience. You can disable cookies through your browser, but some features may not function correctly.

7. Your Rights Under Canadian Law

You have the right to:

• Access the personal information we hold about you

• Request corrections or updates

• Withdraw consent for marketing communications

• Request deletion of your information (subject to legal obligations)

To exercise your rights, please contact us at hello@rooted-wholistics.com.

8. Security

We implement reasonable technical and organizational measures to protect your personal information. While we strive to protect your data, no internet transmission can be guaranteed to be completely secure.

9. Third-Party Links

Our website may include links to external websites or platforms (e.g., Instagram, booking platforms). Rooted Wholistics is not responsible for the privacy practices or content of these external sites.

10. Updates to This Policy

We may update this Privacy Policy periodically. The most current version will always be posted on the website with the effective date updated.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

Crystal Berscht, RN, CCHNC-C
Email: hello@rooted-wholistics.ca
Location: White Rock, British Columbia, Canada